The Family Services Department of the CAO provides the residents of Erie County with quality support services; impacting the lives of venerable families and individuals as they strive to become self-sufficient. Currently, our signature programs are (1) Our Parent Education Program which provides parents and guardians with education in parent-child relationships and adult-parent relations, with the goal of reducing inter-family conflicts and improving parent child-rearing skills and (2) Our Second Chance Program which offers first-time offenders an alternative to incarceration through case management services, court advocacy and counseling. Providing these quality services, over the course of the past year, we have served successfully served over 100 Erie County individuals and their families.


  • Parent Education classes, we provide parents, guardians and caregives of children 0-8 with a 10-12 week workshop that builds parenting skills and confidence. Individuals need to be caring for at least one child with in the aforementioned age range.
  • The Second Chance Program, address the needs of youth and young adults (16-25) who are first time offenders and/or family members. Program participants can be accused, convicted, incarcerated or newly released looking to successfully reintegrate into society.

Future Directions: The Family Services Department continues to meet the challenges of fighting the war on poverty. Through providing the community with education programs and offering the first-time offenders an alternative to incarceration, we are moving individuals and families toward self-sufficiency. Currently, we are planning to expand the scope and depth of services offered to support ex-offenders returning to the community. Thus, continuing to fulfill our role of providing preventive and intervention services that address the needs of vulnerable populations while moving them toward self-sufficiency. As always, we look forward to offering the children and families of Erie County quality, enriched and supportive services. 

Please Note: Unfortunately, as of December 30, 2010, CAO no longer provides Supervised Visitation Services.


Updated: July 11, 2016










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