Collaboration is the key. The CAO has made formal efforts to work with the City of Buffalo and the County of Erie to align our services and opportunities with them in ways that make the whole greater than the sum of the parts. Deputy Director Rose Burton worked with the Buffalo Board of Education to help establish a Suspended Student Day Reporting Program, a Supplemental Educational Services Program, a 21st Century Community Learning Center After School Program, a new Community Service Program, and a Community Technology Center Program.

Neighborhood Services and Youth, working with the deputy director, the business office, and the community relations office, have brought technology into the normal sphere of the CAO. We now have an operating Web site at; we have our Electronic Client Management System in place; and we are rapidly building our "Digital Village." When combined with our block club and collaborating agency network, we will be able to communicate through every local level. 

Working with one of our key partners, F.L.A.R.E., along with the Savarino Corporation we are bringing life and vitality back to Central Park Plaza. We have staff attending Housing Court and working with Judge Nowak to help low income families keep their homes at or above City Housing Code requirements. We are also working with the Second Baptist Church community and key officials in Lackawanna to provide services to youth and senior citizens. And, of course, through our Senior Services Office we have grown our Telephone Assistance Program to more than 450 seniors receiving regular contact with our network of volunteers.

Our Head Start and Early Head Start Programs, under the leadership of Phyllis McBride, continue to rank among the best in the nation. Head Start has opened a new program at Durham Memorial AMEZ Outreach Center and completed our Springville expansion. Our collaboration with the Erie County Mental Health Department has resulted in the establishment of our Building Mentally Healthy Communities program as reliable service in both parenting training and abuse intervention. 

At every level, from maintenance to program development and monitoring, the CAO is working with our community collectively to build a better future for us all.

Helping the Neediest of the Needy; Responsibly Taking Action


"Affirming the Mission: Building a Strong Foundation"

Our theme for this year revolves around a core principle of our agency. None of us stands alone, but each of us stands on the shoulders of those who have come before us.

We want to take this opportunity to formally thank all those alumni of the CAO who have given us their talents and drive during their employment here, and who have served as a base of support and connectiveness for us in their subsequent careers.






Catherine Roberts
716.881.5150 Ext. 4338

Updated: July 11, 2016










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